Last updated: July 17, 2026. This policy applies whenever RaidBench offers a paid digital product and works alongside any mandatory consumer rights in the buyer's country.
Consumers in the European Economic Area, the United Kingdom, and other jurisdictions may have a legal period in which they can withdraw from a distance purchase. Where a 14-day right applies, RaidBench will honour it unless a lawful digital-content exception has taken effect.
When a digital product is delivered during a statutory withdrawal period, checkout will ask for any consent and acknowledgement required by applicable law before immediate delivery begins. This may include express consent to start performance and acknowledgement that the withdrawal right is lost once digital delivery begins.
If the required consent or acknowledgement was not obtained, the statutory withdrawal right remains available to the extent required by law.
Contact support when a duplicate charge occurred, delivery failed, the supplied file is corrupt or inaccessible, the product is materially different from its checkout description, or another legal conformity remedy applies. RaidBench may first replace or restore access when that is an appropriate remedy, and will issue a refund when required or when the problem cannot be resolved within a reasonable time.
Where no mandatory withdrawal or conformity right applies, a discretionary refund may be considered based on delivery status, access history, the product description, and the circumstances of the request. Fraud, chargeback abuse, and redistribution of paid material are not eligible for a discretionary refund.
Email [email protected] with the buyer email, order or transaction reference, purchase date, product name, and a short description of the issue. Do not send passwords or full payment-card details.
Requests are acknowledged as soon as reasonably possible. Approved refunds are returned through the original payment method; the payment provider or bank determines when the funds appear.
The payment provider shown at checkout may operate its own dispute and chargeback process. Contacting RaidBench first usually gives the fastest opportunity to restore delivery or investigate a duplicate transaction. Provider rules do not remove statutory consumer rights.
This policy does not exclude, restrict, or replace remedies that cannot be waived under applicable consumer law. When a provision conflicts with a mandatory rule, the mandatory rule applies.